Order Processing
All orders received by 5:00 pm AEDST, Monday to Friday will ship the following business day, except on QLD public holidays.
In the event that you have placed an order on an item that is on ‘Pre-Order’ status, a member of our team will be in contact with you within 24 hours to provide an estimated order fulfilment date. You will receive further communication once the item has come into stock and has been shipped to you.
Shipping
Reef Pure RO Systems have partnered with Sendle for all our Australia-wide deliveries. Sendle is Australia’s first 100% carbon neutral delivery service and Australia’s first certified technology B Corporation and we are proud to be using a delivery service that does not have a negative impact on the planet.
All shipping includes the following services at no extra cost:
- Full Tracking System – With email notifications
- FREE Signature on Delivery
How Speedy is the delivery?
| Same/Next Business Day | 1-2 Business Days | 1-3 Business Days | 1-4 Business Days | 3-5 Business Days | 3-7 Business Days | 7-10 Business Days |
| Brisbane Gold Coast Toowoomba | Albury Bundaberg Canberra Central Coast Coffs Harbour Mackay Maryborough Newcastle Northern Rivers Port Macquarie Rockhampton Sunshine Coast Sydney Wollongong | Adelaide Cairns Geelong Melbourne Townsville | Bendigo | Darwin | Hobart Launceston | Perth |
Restrictions
As the majority of our products are bulky, we are unable to deliver to PO Boxes or Parcel Lockers.
Order Tracking
Once your order has been received by Reef Pure RO Systems, you will receive a confirmation email confirming the details of your order.
You will receive a further email notification once your order has shipped and this will include your Sendle tracking reference number, for simple tracking of your order.