Please read the following terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Reef Pure RO Systems. The collective work includes works that are licensed to Reef Pure RO Systems. Copyright 2018, Reef Pure RO Systems ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Reef Pure RO Systems or purchasing Reef Pure RO Systems products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Reef Pure RO Systems or to purchase Reef Pure RO Systems products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Reef Pure RO Systems. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Reef Pure RO Systems used in the site are trademarks or registered trademarks of Reef Pure RO Systems.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Reef Pure RO Systems disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Reef Pure RO Systems does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Reef Pure RO Systems does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Reef Pure RO Systems shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Reef Pure RO Systems has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Reef Pure RO Systems product is mistakenly listed at an incorrect price, Reef Pure RO Systems reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Reef Pure RO Systems reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Reef Pure RO Systems shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Reef Pure RO Systems without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Reef Pure RO Systems may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Reef Pure RO Systems.
Your use of this site shall be governed in all respects by the laws of Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Reef Pure RO Systems products) shall be in Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Reef Pure RO Systems products) must be commenced within one (1) year after the claim or cause of action arises. Reef Pure RO Systems’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Reef Pure RO Systems may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Reef Pure RO Systems or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Reef Pure RO Systems does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Reef Pure RO Systems is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Reef Pure RO Systems reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Reef Pure RO Systems in its sole discretion.
You agree to indemnify, defend, and hold harmless Reef Pure RO Systems, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Reef Pure RO Systems may link to sites operated by third parties. However, even if the third party is affiliated with Reef Pure RO Systems, Reef Pure RO Systems has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Reef Pure RO Systems. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Reef Pure RO Systems seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Internet Explorer o& Safari) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting us via phone or email.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Reef Pure RO Systems. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To unsubscribe from any e-mail subscriptions, please use the unsubscribe function on any of the emails that you may receive. These requests are usually processed instantly.
To delete all of your account information from our database, sign into the ‘My Account’ section of our site. Then navigate to the ‘Account Details’ section and select the ‘Delete Account’ link at the bottom right-hand side of the page. This will remove all of your personal information from our system. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
We may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and communications. This tool allows us to deliver ads which are more relevant to you. The collected data remains anonymous and we cannot see the personal data of any individual user.
Our website also uses Google Analytics, a service which transmits website traffic data securely to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Refund & Returns Policy
We follow strict guidelines provided by the ACCC and Australian Consumer Law bodies within Australia. These organisations are responsible for protecting Australian consumers and enforcing their rights as consumers.
You can download a copy of the ‘Australian Consumer Law – Refunds and Returns’ policy from accc.gov.au.
We are not obligated by consumer law to provide a refund or replacement if you have simply changed your mind, however, a request for refund or exchange may still be accepted, so long as the items you intend to return are unused and unopened.
Please choose your items carefully and if you need assistance with choosing the correct product, please contact us on 1300 110 805 or on firstname.lastname@example.org. We are always too happy to help.
You can choose a refund or exchange if an item has a major problem. A major problem is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- The item is unsafe to use
- The product is significantly different from the sample or description provided at time of purchase
- The product doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem is not major, we may repair the item within 14 days. If it is not repaired within 14 days, you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
Damage in Transit
If your order has been received and any of the contained products have been broken in transit, please contact us within 24 hours of receiving your order on 1300 110 805 or on email@example.com (outside of business hours). We are unable to process claims for damage in transit outside of the 24-hour window.
If you are experiencing a fault with your product, please contact us at firstname.lastname@example.org and provide the following information:
(Paste the following into your email and provide full details. Incomplete fields will delay the process)
Original Order Number:
Date of Purchase:
Description of Faulty Item:
Contact Phone Number:
Fault Description (please be descriptive as possible):
*Please Note: Faulty products will be processed according to the manufacturers’ terms and conditions, in addition to Australian Consumer Law. Australian Consumer Law states retailers have the right to inspect and confirm any reported fault. The postage to return the faulty product to us is your responsibility, however, if a replacement or repair is being provided, this will be returned to you at our cost.